Frequently Asked Questions

Digital Store IPTV is a premium internet television service that delivers live TV channels and on-demand content over the internet. Unlike traditional cable or satellite TV, our service streams content directly to your device through an internet connection.

With Digital Store IPTV, you get access to:

• 20,000+ live TV channels from around the world
• 40,000+ movies and TV shows on demand
• Premium sports, news, and entertainment channels
• Compatibility with all your devices
• 24/7 customer support

We offer over 20,000 live TV channels from countries worldwide, including:

Browse our full channel list to see everything we offer.

Yes! We offer a 24-hour free trial for new customers to test our service. During the trial period, you'll have access to all our channels and features.

To get your free trial:

1. Contact us via WhatsApp at +237 651 644 490
2. Request a free trial
3. We'll provide you with login credentials
4. Test our service for 24 hours

If you're satisfied, you can then choose a subscription plan that fits your needs.

Digital Store IPTV works with virtually all modern devices including:

Setup is quick and easy. Follow these general steps:

1. Purchase your subscription plan
2. Receive login details via email (usually within minutes)
3. Download our recommended app or use a compatible media player
4. Enter your credentials (username, password, and server URL)
5. Start streaming your favorite channels!

We provide detailed setup guides for all supported devices with step-by-step instructions and screenshots.

We recommend the following minimum internet speeds for optimal streaming:

For best performance, use a wired Ethernet connection when possible and ensure your WiFi signal is strong.

We accept various secure payment methods convenient for our customers in Cameroon and worldwide:

All payments are processed securely through encrypted connections.

Subscription renewals work as follows:

• Auto-Renewal: If enabled, your subscription automatically renews using your saved payment method
• Manual Renewal: You can manually renew before expiration to avoid service interruption
• Notifications: We send reminders 7 days and 1 day before expiration
• Grace Period: 24-hour grace period after expiration for renewals

You can manage renewal preferences in your account dashboard.

We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 7 days, you can request a full refund.

Refund Policy Details:

• Refund requests must be made within 7 days of initial purchase
• Only the first subscription payment is eligible for refund
• Renewals and additional connections are non-refundable
• Refunds are processed within 5-7 business days

To request a refund, contact our support team with your order details.

Buffering can occur due to several reasons. Try these troubleshooting steps:

1. Check your internet speed: Run a speed test to ensure you meet minimum requirements
2. Restart your equipment: Power cycle your router and streaming device
3. Reduce WiFi interference: Move closer to your router or use Ethernet connection
4. Close other applications: Bandwidth-heavy apps can affect streaming quality
5. Try a different server: Our app allows you to switch servers in settings
6. Check for updates: Ensure your app and device software are up-to-date

If problems persist, contact our support team with details about when buffering occurs.

Our channel list updates automatically in most cases. If you need to manually update:

• In our app: Go to Settings > Update Channel List
• On third-party players: Restart your player or reload the playlist
• On MAG/STB devices: Reboot your device
• Automatic updates: Our system updates channels daily

We add new channels and update existing ones regularly. Major updates are announced through our newsletter.

We offer 24/7 support through multiple channels:

For the best support experience, please include your account email and details about your issue.